egd333 Privacy Policy

1 Definitions

Throughout this Privacy Policy, the following terms carry the meanings assigned to them below:

• "egd333" / "we" / "us" / "our" — the egd333 online casino and sports betting platform, accessible at https://egd333.app, and all associated services and operations.
• "Player" / "you" / "your" — any individual who visits, registers on, or interacts with the egd333 platform in any capacity.
• "Personal Data" — any information that directly identifies or could reasonably be used to identify a living individual, including name, mobile number, date of birth, financial account details, IP address, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, or deletion.
• "Controller" — the entity that determines the purposes and means of processing Personal Data. For data collected through the egd333 platform, egd333 acts as the Controller.
• "Processor" — a third party engaged by egd333 to process Personal Data on our behalf, under strict contractual obligations consistent with this Policy.
• "Cookies" — small text files placed on your device by the egd333 platform to facilitate functionality, analytics, and personalisation.
• "KYC" — Know Your Customer procedures requiring identity and age verification before certain account actions are permitted.

2 Scope of This Policy

This Privacy Policy applies to all Personal Data collected by egd333 through:

• The egd333 website at https://egd333.app and all subpages;
• Account registration, login, and profile management;
• Deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and linked bank accounts;
• Customer support communications via email or in-platform messaging;
• Participation in games, sports betting markets, tournaments, and promotional campaigns;
• Technical interactions such as browsing behaviour, device signals, and session logs.

This Policy does not apply to third-party websites, services, or applications that may be linked from the egd333 platform. We encourage you to review the privacy policies of any third-party services you access independently.

3 Data We Collect

egd333 collects the minimum Personal Data necessary to provide a safe, functional, and compliant gaming experience. The categories of data we collect are set out below:

3.1 Registration & Account Data

• Full legal name;
• Date of birth (for age verification — players must be 18 or older);
• Mobile phone number (used as primary account identifier and for verification);
• Chosen username and encrypted password;
• City or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi);
• Preferred payment method at registration.

3.2 Identity Verification (KYC) Data

• National Identity Card (NID) number and scanned copy;
• Passport details where NID is unavailable;
• Selfie or photograph submitted for facial verification;
• Proof of address documentation where required.

3.3 Financial Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers linked to your account;
• Bank account details where bank transfers are used (e.g., Dutch-Bangla Bank, BRAC Bank, City Bank);
• Transaction records including deposit amounts, withdrawal requests, and balance history — all denominated in Bangladeshi Taka (BDT);
• Visa or Mastercard details (card number stored in tokenised format only — full card numbers are never stored on egd333 servers).

3.4 Technical & Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session timestamps, login history, and session duration;
• Pages visited, games played, bets placed, and features used within the egd333 platform;
• Click-stream data and navigation patterns.

3.5 Communications Data

• Content of emails and messages sent to [email protected];
• Records of in-platform support chat transcripts;
• Feedback, complaints, and dispute correspondence.

4 How We Collect Data

egd333 collects Personal Data through the following means:

4.1 Directly From You

The majority of Personal Data egd333 holds is provided directly by you during account registration, KYC verification, deposit and withdrawal transactions, customer support interactions, and participation in promotions or surveys.

4.2 Automatically Through Platform Use

When you access the egd333 platform, our servers automatically record technical data including your IP address, device identifiers, browser type, and session activity. This data is collected via server logs, cookies, and similar tracking technologies described in Section 8 of this Policy.

4.3 From Payment Processors

When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a linked bank account, our payment processing partners share transaction confirmation data with egd333 to reconcile your account balance. egd333 does not receive your full mobile banking PIN or bank account password from these providers.

4.4 From Identity Verification Partners

Where egd333 engages third-party KYC verification services to assist with document authentication, those providers may share verification outcomes (pass/fail status and flagged risk indicators) with egd333. The underlying documents are handled in accordance with the third party's own data protection policies, which are contractually aligned with egd333's standards.

5 How We Use Your Data

egd333 uses your Personal Data strictly for the purposes described below. We do not use your data for purposes incompatible with those for which it was originally collected without first obtaining your explicit consent.

6 Legal Basis for Processing

egd333 processes your Personal Data on one or more of the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations under the Player Account Agreement — including account creation, transaction processing, and customer support;
• Legal Obligation: Processing required to comply with applicable laws, including anti-money-laundering (AML) obligations, fraud prevention requirements, and age-verification mandates;
• Legitimate Interests: Processing carried out for egd333's legitimate business interests — such as platform security, fraud detection, responsible gaming monitoring, and service improvement — where those interests are not overridden by your rights;
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — such as sending optional promotional communications. You may withdraw consent at any time by contacting [email protected] without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Sharing

7.1 Who We Share Data With

egd333 does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. We share Personal Data only in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard receive the minimum transaction data necessary to process your deposits and withdrawals securely;
• KYC Verification Providers: Third-party identity verification services engaged by egd333 to validate player identity documents and flag potential fraud;
• Game Content Providers: Licensed studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers necessary to deliver game content and resolve technical disputes over game outcomes;
• IT Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity providers who process data on our behalf under strict data processing agreements;
• Legal and Regulatory Authorities: Where required by law, court order, or valid government authority, egd333 will disclose Personal Data to the relevant authority without prior notice to the Player.

7.2 International Data Transfers

egd333 operates primarily within Bangladesh. Where data is processed by third-party service providers operating outside Bangladesh, egd333 ensures that appropriate data transfer safeguards are in place, including contractual data protection clauses that require the receiving party to protect your data to a standard equivalent to this Policy.

8 Cookies & Tracking Technologies

8.1 What Cookies We Use

The egd333 platform uses the following categories of cookies and similar technologies:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your egd333 session, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core functionality;
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming tool configurations;
• Analytics Cookies: Collect anonymised data about how players navigate the egd333 platform — which pages are visited most, how long sessions last, and where players encounter errors. This data is used to improve platform performance and usability;
• Security Cookies: Assist our fraud detection systems in identifying unusual login patterns, device changes, or suspicious betting behaviour associated with your account.

8.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling functional or analytics cookies may reduce the quality of your experience on the egd333 platform. Strictly necessary cookies cannot be disabled via browser settings as they are essential to platform operation.

9 Data Retention

egd333 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The table below summarises our standard retention periods:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction of any individually identifiable record.

10 Data Security

egd333 takes the security of your Personal Data seriously and implements a layered set of technical and organisational measures designed to protect against unauthorised access, accidental loss, destruction, or disclosure.

10.1 Technical Safeguards

• 256-bit SSL/TLS Encryption: All data transmitted between your device and egd333 servers is encrypted using industry-standard Transport Layer Security (TLS 1.3);
• Data Encryption at Rest: Sensitive fields including KYC documents, payment details, and passwords are encrypted at rest using AES-256 encryption;
• Password Hashing: Account passwords are never stored in plain text — they are hashed using a robust one-way cryptographic algorithm;
• Tokenisation: Card payment data is tokenised via our payment partners; egd333 stores only a token reference and never a full card number;
• Firewalls and Intrusion Detection: egd333 servers are protected by enterprise-grade firewalls and continuous intrusion detection systems.

10.2 Organisational Safeguards

• Access to Personal Data is restricted to egd333 staff and contractors on a strict need-to-know basis;
• All staff with access to Personal Data are subject to confidentiality obligations and receive regular data protection training;
• Third-party processors are subject to contractual data security obligations before being granted any access to player data;
• egd333 conducts periodic internal security reviews to identify and remediate potential vulnerabilities.

11 Your Rights

As a player on the egd333 platform, you have the following rights in relation to your Personal Data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and include your registered account username.

11.1 Right of Access

You have the right to request a copy of the Personal Data egd333 holds about you. We will provide this information within a reasonable timeframe and in a clear, accessible format.

11.2 Right to Rectification

If any Personal Data egd333 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Note that certain data — such as your registered name and date of birth — may require documentary evidence before corrections are applied.

11.3 Right to Erasure

You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and no overriding legitimate interests exist. Please note that egd333 may be required to retain certain data for legal compliance purposes even following an erasure request — in which case we will inform you of the specific data that cannot be deleted and the legal basis for retention.

11.4 Right to Restriction

You may request that egd333 restrict the processing of your Personal Data in certain circumstances — for example, while the accuracy of data is being contested or while an objection to processing is being considered.

11.5 Right to Object

You have the right to object to processing of your Personal Data where that processing is based on egd333's legitimate interests. egd333 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

11.6 Right to Data Portability

Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you may request a copy of your Personal Data in a structured, commonly used, machine-readable format.

11.7 Right to Withdraw Consent

Where processing is based on your consent (for example, receiving promotional communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

12 Children's Privacy

The egd333 platform is strictly restricted to individuals aged 18 years and above. egd333 does not knowingly collect, process, or store Personal Data relating to any person under the age of 18.

All account registrations are subject to age verification checks. Where egd333 discovers or is notified that a player account belongs to a person under 18, the account will be immediately suspended, all associated Personal Data will be securely deleted, and any funds held in the account will be subject to review in accordance with our Terms & Conditions.

13 Third-Party Links

The egd333 platform may contain references to third-party payment partners and game content studios. While egd333 exercises care in selecting its service partners, we are not responsible for the privacy practices of third-party websites or services that operate independently of the egd333 platform.

Any interaction you have with a third-party service — including initiating a bKash or Nagad transaction through that provider's own application — is governed by that provider's own terms and privacy policy. egd333 encourages you to review the privacy policies of all third-party services you use in connection with your egd333 account.

14 Changes to This Policy

egd333 reserves the right to update or amend this Privacy Policy at any time. The most current version of the Policy will always be published at https://egd333.app/privacy-policy, with the "Last Updated" date revised accordingly.

Where changes are material — for example, a significant change to the categories of data collected, the purposes for which it is used, or the third parties with whom it is shared — egd333 will notify active account holders via a notice displayed on the platform prior to the changes taking effect. Your continued use of the egd333 platform following the publication of a revised Privacy Policy constitutes your acceptance of those changes.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or egd333's data handling practices, please reach out to our support team using the details below. All data-related correspondence is handled in English.

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Enquiry"
• Support Hours: 24 hours a day, 7 days a week, 365 days a year (Bangladesh Standard Time, UTC+6)
• Response Time: Within 30 calendar days for formal data rights requests; within 24 hours for general privacy enquiries

For responsible gaming related data requests — such as reviewing your self-exclusion record or session history — please visit our Responsible Gaming page or include "Responsible Gaming Data Request" in your email subject line.